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Whether you're curious about our product, need support, or have a partnership idea, we’re here to help.
Support Questions and Answers
How do I contact support?
- **Email:** support@ilanaimmersive.com - **Response time:** 1-2 business days
How do I report a bug?
Email support@ilanaimmersive.com with: - Description of the issue - Steps to reproduce - Screenshot if possible - Your Word version (Desktop/Online, version number)
How do I request a feature?
Email support@ilanaimmersive.com with your feature request. We review all feedback for future updates.